USERS’ ASSESSMENT OF FACILITIES MANAGEMENT SERVICE DELIVERY IN PRIVATE HIGH RISE BUILDINGS
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- NGN 3000
Abstract
The study assessed and compared the delivery of Facilities Management (FM) services in private High rise buildings in Lagos, Nigeria. The objectives set for the study include identification of the facilities available, comparing the perception of the state of facilities management services provided, ascertaining the level of satisfaction derived from the Facilities Management services provided in both estates and comparing the level of satisfaction derived from facilities management services provided in both estates and make recommendations. the study population comprise of residents of 1004 Estate, Victoria Island and Eric Moore Towers, Surulere, Lagos State. The sample of one hundred(100) respondents was randomly selected to represent the entire population of both estates. The descriptive statistics of frequency table and simple percentage was used to analyze the demographic data while mean score was used to analyse the objectives of the study with the aid of Statistical Package for Social Sciences(SPSS) version 16.0. This study found that most of the FM services were available in both estates and they were outsourced under a standard Service Level Agreement. Residents of 1004 were more pleased with services such as Safety & Security, Lift maintenance and Water system while Eric Moore Towers residents were more satisfied with Lift Maintenance, Cleaning of grounds and premises and Safety and Security. The study recommends improved standardization of services, customized services and meeting customer’s expectation for improved service delivery.
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